| Ordering
and Shipping
Pricing, Payment & Refund
Policy
Catalog & Wholesale
Jewelry
Ancient reproductions
Misc.
Ordering and
Shipping
How
do I order?
There are a number of different ways
you can order from us.
Email your order to orders@magickalneeds.com,
when we receive your email,
we will call you back to confirm (please
do not email credit card numbers, we
will get them at the time we call)
You can use our on-line secure order
form located at
https://phoenixgrp.com/magickal/order.htm
You can call in your order to 603-465-9088
Fax in your order to 603-465-9095 Click
here for a printable order form.
You can mail your order to us at
Magickal Needs
P.O. Box 1138
W.Concord, MA USA 01742
Click
here for a printable order form
I
live outside the USA will you ship to me?
Yes, we will ship outside the USA,
we will NOT ship to any
Eastern European Countries
What
are your shipping charges?
We have flat shipping rates!
For shipping within the US $5.95
Canada $9.95
Europe and all other countries
$14.95
Do
you put items on backorder?
No, we will hold you order until we
have everything in stock, unless you request
other wise.
Once
I have ordered something, how long will it take for me
to receive
it?
Our average shipping time is 7 - 14
days
Can
I call in my order?
Yes! 603-465-9088
I
don't feel secure sending my credit card information over the Internet.
What are
my other ordering options?
You can call in your order to 603-465-9088
Fax in your order to 603-465-9095 Click
here for a printable order form
Email your order to orders@magickalneeds.com,
when we receive your email,
we will call you back to confirm (please
do not email credit card numbers, we
will get them at the time we call)
You can mail your order to us at
Magickal Needs
P.O. Box 1138
W.Concord, MA, USA 01742
Click here
for a printable order form
Do
you ship overnight?
Yes, we ship overnight via Fedex,
please call for price.
Pricing and
Payment
Are
your prices listed in US Dollars?
Yes, all prices are listed in US funds
When
you charge my credit card, what will my statement
descriptor
read?
Your statement will show charges to
"The Phoenix Group"
What
form of payment do you accept?
We accept Visa, MasterCard, American
Express, Discover, Checks
(which will be held for 10 business
days), money orders and of course
good ol' fashion cash!
What
is your refund policy?
General Merchandise
Refunds are
cheerfully given within 14 days of receipt of merchandise
(minus a 15%
restocking fee and shipping costs).
Custom Orders
No refunds are
given on custom work, unless the piece is damaged,
then it will
be replaced at no additional cost.
Catalogs & Wholesale
Do
you have a paper catalog? Can you please send me one?
Yes, we do have a full color catalog,
unfortunately, they are only available
to trade. You must own a store and
have a valid vendors permit or resale license.
I
have a store, do you wholesale?
Yes, we do wholesale, you can request
a wholesale catalog by calling us at
603-465-9088, emailing us at wholesale@magickalneeds.com,
or you can order
directly on-line. We will email
you our wholesale price list upon request. Just Email us
at the above address. Everything in
our catalog is located on our website. New items
will appear on our site prior to our
catalog. Also check out "wholesale" on our
main menu.
Jewelry
Do
you do custom work?
Yes, for custom work, please email
us at requests@magickalneeds.com
If
I order a custom piece of jewelry, how long will it take to make?
Well, that depends on the intricacy
of the piece, once you have supplied us
with the finally sketches, it will
usually take about 4 weeks.
What
material is your jewelry made from?
All our jewelry is made from Excelsior
Pewter, unless otherwise noted.
What
is Excelsior Pewter?
Excelsior Pewter, is pewter with a
high nickel content that does not tarnish.
It will always keep it's shine and
luster.
Are
your designs available in Gold?
All designs with "RD" prior to the
stock number are available in Gold. If the
price is not listed on the website,
please call or email us for quote.
I'm
interested in one of your pieces that has a garnet in it, Can
I change
the stone? Will it cost more?
Yes, we work with all precious and
semi precious stones. You can change any
current stone type for one of your
choice. There might be an increase in price
depending on the stone, please call
or email us for a quote,
questions@magickalneeds.com
Ancient Reproductions
Where
do you find such great pieces?
Magickal Needs is thrilled to be able
to introduce our newest line ~
Ancient Reproductions. With the expertise
and knowledge of our wonderful
staff and many professionals in the
field, we have been able to acquire numerous
antiquities. All our pieces have Lab
Reports and COA to verify age,
origin and composition.
How
do you reproduce them?
We pay painstaking attention to reproducing
each piece of jewelry using the
same techniques as the original. This
is done to honor the ancient craftsmen
who worked with extremely limited
resources.
I
really like one of your pieces, can I get it in Gold?
Yes!
Misc.
Who
designed your website?
Our site is designed and hosted by
"The Phoenix Group"
Great
photography, where did you get it?
All photography is taken specifically
for Magickal Needs or by
our staff photographer.
Why
do you have copyright notices on all your graphics?
We have put a lot of effort into our
website at great expense. Theft of photography,
graphics, jewelry designs and/or text
will not be tolerated.
All the images on our website contain
protective embossed watermarks. In
addition, all jewelry designs are
original and copyrights are held by the following
companies; Pepi & Co., RD Studio's
and Magickal Needs. It is a Phoenix Group
policy to aggressively pursue and
prosecute any and all instances of
copyright / trade name infringement
and content theft.
I
have a question and I can't find the answer above, can I call?
Yes, we would love to hear from you,
our number 603-465-9088 or you can
email us at questions@magickalneeds.com |